About Touchstone Energy Cooperatives
Dakota Valley Electric Cooperative, along with more than 700 electric cooperatives across the United States, has formed an alliance under the Touchstone Energy brand to further strengthen our commitment to our members. Even though you still know us as Dakota Valley Electric Cooperative, this nationwide alliance assures that all customers - large and small - continue to have the highest standards of personalized service at affordable rates. It gives us the power to provide every customer with state-of-the-art technology, reliable, responsive service and excellent value. That's the power of human connections. In addition, Dakota Valley is actively involved in the communities it serves. We are leaders in economic development and job creation. We also support local charities and events that bring neighbors together.
Why do co-ops need a unifying brand like Touchstone Energy?
The electric utility industry is experiencing the effects of a number of legislative and regulatory actions on the state and federal level that are leading to a restructuring of many utility operations. In an increasingly competitive marketplace, electric cooperatives will want to tap their most important assets: community ties expressed by integrity, accountability and innovation.
Does that mean one big company owns all the electric co-ops?
Absolutely not! Being a Touchstone Energy partner allows electric cooperatives to maintain their identities. However, having the Touchstone Energy name next to your cooperative's logo means that Dakota Valley Electric has partnered with other co-ops across the country.
What Makes Our Cooperatives Different
Touchstone Energy co-ops are owned by the members they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for the members they serve.
Touchstone Energy co-ops provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.
Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “83” out of a possible 100, outclassing utility industry satisfaction score of “77.”
The Touchstone Energy Cooperatives brand represents a nationwide alliance made of more than 740 local, consumer-owned electric cooperatives in 46 states. Touchstone Energy co-ops collectively deliver power and energy solutions to more than 30 million members every day. Electric cooperatives distribute power for 56 percent of the U.S. land mass over 2.4 million miles of power lines.
Electric cooperatives were established to provide electricity to rural America, and now make up the largest electric utility network in the nation. Touchstone Energy is the national brand identity for that network.